Refund policy

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in HearingAidsElite‘s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, HearingAidsElite refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

Shipping costs must be covered by the buyer in the following situations:

Returning products for any reason other than a proven defect
Buyer’s accidental returns
Returning items claimed to have defects but found by HearingAidsElite quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

HearingAidsElite is not liable for:

When returning items with a prepaid shipping label provided by HearingAidsElite, HearingAidsElite takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. HearingAidsElite does not provide refunds for items damaged in transit for non-quality-related warranty claims.

Here is the refund guideline:

Simply email us your order number or email used to place the order at for an easy return. No question asked.
We will email you a free return label or guide you to ship the product back to our return center.
After receiving your return, we will usually process your refund within 3-5 working days. After that, the refund time limit is as follows: Paypal account refund: up to 48 hours; Refunds to credit cards may only be issued to the credit card used to make the original purchase.

Processing your “Change of Mind” return

For all “Change of Mind” returns, please email to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.

We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.

Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).


The refund or store credit amount issued will not include any shipping costs you may have paid in the original order.

We will deduct any freight costs associated with the item’s return from the final refund or store credit amount issued to you.

Incorrect Item/Damaged on Arrival

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Kate Skincare may require receiving items back, in this case, we will arrange the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similarly to the way you received the product. 

We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by:

  • fair wear and tear.
  • misuse or failure to use in accordance with the manufacturer’s instructions.
  • improper maintenance or failure to properly care for the item.

Please also note that we will not process returns where the damage is to the external packaging or product packaging only. 

In the event where we do not require to have the item back, we may request to dispose of it, but please don’t dispose of the item until we have confirmed that it is ok to do so. We reserve the right to decline the refund if you have disposed of the item without our approval.

In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.


If you wish to cancel your order, it must be canceled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return. 

Christmas returns

All orders placed between the 1st December and the 25th December in a calendar year can be returned up until the 31st January of the following calendar year.

More Information

If you have any further questions, please don’t hesitate to contact us at


Telephone: +1 413-384-9681