Refund policy

60-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 60 days of the date of purchase. Once the returned item arrives back in HearingAidsElite‘s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, HearingAidsElite refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 60-day money-back guarantee expire 60 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 60-day window.

Shipping costs must be covered by the buyer in the following situations:

Returning products for any reason other than a proven defect
Buyer’s accidental returns
Returning items claimed to have defects but found by HearingAidsElite quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 60 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

HearingAidsElite is not liable for:

When returning items with a prepaid shipping label provided by HearingAidsElite, HearingAidsElite takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. HearingAidsElite does not provide refunds for items damaged in transit for non-quality-related warranty claims.

Compensation time-frame:

For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below: Paypal account refunds: Up to 48 hours; Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.