Privacy Policy

This Privacy Policy describes how hearingaidselite.com (the “Site”, "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. PERSONAL INFORMATION WE COLLECT When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Including web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Including name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Personal Information we collect to:

  • Provide products or services to you to fulfill our contract (processing payments, arranging shipping, and providing invoices).

  • Communicate with you and respond to your inquiries.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services, strictly in accordance with the preferences you have shared with us.

  • Improve and optimize our Site analytics.

3. SHARING YOUR PERSONAL INFORMATION We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our rights.

4. BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We do not use user personal information as the primary purpose of data collection.

5. YOUR RIGHTS

  • Access and Portability: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that your personal information be corrected or updated.

  • Erasure: You have the right to request that we erase your personal information. To exercise these rights, please contact us through the contact information below.

6. DATA RETENTION When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. COOKIES A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies. You can control and manage cookies through your browser settings.

8. MINORS The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

9. CHANGES We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Email: info@hearingaidselite.com

  • Address: Room E42, 23rd Floor, No. 123 Jiefang South Road, Yuexiu District, Guangzhou, China

  • Phone: +1 929 282 4578