Privacy Policy

This Privacy Policy describes how HearingAidsElite, operated by Yunnan Jingluo Trading Co., Ltd., collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

Device Information

  • Web browser type
  • IP address
  • Time zone
  • Cookie information
  • Pages viewed and browsing behavior on our website

Order Information

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

Customer Support Information

  • Any information you provide when contacting us for assistance, returns, shipping questions, or order-related issues

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and provide order confirmations or invoices
  • Communicate with you about your order or customer service requests
  • Review orders for potential fraud or risk
  • Improve our website, products, and customer experience
  • Send marketing or promotional communications only where permitted and based on your preferences

3. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Shopify, to power our online store
  • Payment processors, to securely process payments
  • Shipping carriers, to deliver your order
  • Analytics or performance tools, to help us improve our website
  • Legal or regulatory authorities, if required by law or to protect our rights

We do not share more personal information than reasonably necessary for these purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve site functionality, remember preferences, analyze traffic, and support website performance.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

5. Data Retention

We retain your order and account-related information for our business records unless a longer retention period is required by law or you request deletion where applicable.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Ask questions about how your information is collected or used

To make such a request, please contact us using the details below.

7. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements. Any updates will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

HearingAidsElite
Operated by Yunnan Jingluo Trading Co., Ltd.
Address: Room 501, Unit 3, Building 5, Shijicheng Yuchun Garden, Guandu Subdistrict, Guandu District, Kunming Area, China (Yunnan) Pilot Free Trade Zone, Yunnan Province, P.R. 650206 China 
Email: info@hearingaidselite.com
Phone: +1 929 282 4578